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01772 963 740

enquiries@redrose-care.co.uk

Privacy Policy 

1. Introduction

Richardson Trading Ltd (Company Number: 08530036), trading as Red Rose Care ("Red Rose Care", "we", "our" or "us"), is committed to protecting your privacy and ensuring that your personal information is handled lawfully, fairly and transparently.

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This Website Privacy Policy explains how we collect, use, store and protect personal information when you visit our website or contact us through it.

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This Privacy Policy applies only to information collected through our website. It does not apply to information collected as part of the provision of care services, recruitment or employment, which are covered by separate privacy notices.

2. Who We Are

Richardson Trading Ltd (T/A Red Rose Care)

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103 Brownedge Road
Lostock Hall
Preston
PR5 5AE
Company Number: 08530036
Telephone: 01772 963740
Email: james@redrose-care.co.uk

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For the purposes of the UK General Data Protection Regulation (UK GDPR), Richardson Trading Ltd is the Data Controller responsible for the personal information processed through this website.

3. Information We Collect

Depending on how you use our website, we may collect the following information.


Information You Provide
Where you choose to contact us, request information or submit an enquiry, we may collect:

 

  • Name

  • Telephone number

  • Email address

  • Postal address (where provided)

  • Details of your enquiry

  • Any information you choose to include within your message


If you enquire about care services on behalf of another person, please ensure you have their permission before providing personal information wherever possible.


Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including:

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  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Time and date of your visit

  • Time spent on pages

  • Referring website

  • General location information based upon IP address


This information is used to help us improve our website, maintain security and understand how visitors use our services.

4. How We Use Your Information

We use personal information collected through our website to:

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  • respond to enquiries;

  • provide information about our services;

  • arrange care consultations;

  • respond to recruitment enquiries;

  • respond to general business enquiries;

  • improve our website;

  • monitor website performance;

  • maintain website security;

  • comply with legal obligations;

  • investigate misuse of our website; and

  • protect our legal rights where necessary.

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We will only use personal information for the purposes for which it was collected unless we are legally permitted to use it for another compatible purpose.

5. Lawful Bases for Processing

Depending upon the circumstances, we rely upon one or more of the following lawful bases:

 

  • Legitimate Interests: To respond to enquiries, improve our website, maintain security and operate our business efficiently.

  • Contract: Where processing is necessary before entering into a contract or to fulfil a contract with you.

  • Legal Obligation: Where processing is necessary to comply with applicable legislation or regulatory requirements.

  • Consent: Where required by law, for example when sending marketing communications or using certain cookies.


Where we rely upon consent, you may withdraw your consent at any time.

6. Marketing Communications

If you ask us to send you information about our services, we may contact you using the details you provide.


You can opt out of receiving marketing communications at any time by:

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  • clicking the unsubscribe link included within our emails;

  • contacting us directly; or

  • emailing the Data Protection Lead.


We will never sell your personal information or share it with third parties for their own marketing purposes.

7. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, understand how visitors use our website and maintain website functionality. Cookies may be used to:

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  • remember your preferences;

  • improve website performance;

  • understand visitor behaviour;

  • maintain website security; and

  • support website functionality.

 

Further information is available within our Cookie Policy.You can manage or disable cookies through your browser settings, although doing so may affect the functionality of the website.

8. Sharing Your Information

We will only share personal information where there is a lawful basis to do so. We may share information with:

 

  • website hosting providers;

  • IT support providers;

  • secure cloud service providers;

  • website analytics providers;

  • professional advisers;

  • insurers;

  • regulators;

  • law enforcement agencies where required by law; and

  • other organisations where disclosure is required or permitted by law.


All organisations processing personal information on our behalf are required to implement appropriate security measures and to process information only in accordance with our instructions.

9. International Transfers

Some service providers supporting our website may process personal information outside the United Kingdom.


Where this occurs, appropriate safeguards will be implemented in accordance with the UK GDPR, including approved international transfer mechanisms where required.

10. Security

We take appropriate technical and organisational measures to protect personal information collected through our website.


These measures include secure hosting, access controls, cyber security monitoring and appropriate organisational policies.


Whilst we take reasonable steps to protect information, no method of transmitting information over the internet is completely secure. We therefore encourage users to take appropriate precautions when sharing personal information online.

11. How Long We Keep Information

We retain personal information collected through our website only for as long as necessary to:

 

  • respond to your enquiry;

  • fulfil the purpose for which it was collected;

  • comply with legal or regulatory requirements; or

  • protect our legal interests.


Retention periods are managed in accordance with the Red Rose Care Data Retention Schedule.

12. Your Rights

You have rights under the UK GDPR, including the right to:

 

  • be informed;

  • access your personal information;

  • request correction of inaccurate information;

  • request erasure where applicable;

  • restrict processing;

  • object to certain processing;

  • data portability where applicable; and

  • withdraw consent where consent is relied upon.


To exercise any of these rights, please contact our Data Protection Lead.

13. Complaints

If you have any concerns regarding how your personal information has been handled, please contact our Data Protection Lead in the first instance.

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If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO).

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Website: www.ico.org.uk

Telephone: 0303 123 1113

14. Contact Us

James Richardson
Data Protection Lead
Richardson Trading Ltd (T/A Red Rose Care)
103 Brownedge Road
Lostock Hall
Preston
PR5 5AE
Telephone: 01772 963740
Email: james@redrose-care.co.uk

15. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legislation, regulatory guidance, technology or our business practices.

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